Please read these Q&A before sending us a message.
The delivery of the shipment depends on multiple factors, to list a few:
- Urgency of the order
- Order size
- Transport of your choosing
Order size: small orders take less time to produce than large orders.
Availability: if we have the requested goods in stock, they can be dispatched within the week. If not, the order will be included in the production schedule and can take up to 6 weeks depending on work load.
Transportation: express shipping is faster than sea freight but is also costly. We try to source the best transport for all our customers and take great pride in doing so. Please let us know what you prefer and we’ll act accordingly.
Please take a production period of 6 weeks into account for large orders. To optimize our production and to offer the best price, please inform us of regular orders in the beginning of the year. This will reduce the risk of delays and will ensure a steady flow of Sac O2 products to your facility.
At the bottom of each pro forma invoice you will find our bank information for wire transfers. We do not accept checks or cash.
We can also send you a secure Credit Card payment link.
If you’re a new customer we will ask for your and your company’s contact details. We need this for the documents accompanying your order. After you’ve placed an order, we send you a confirmation mail with a proforma invoice.
If we have your ordered goods in stock, we send them as soon as we have received payment. If not, we’ll fit your order into our production process. Please be aware that we have a prepayment policy. Your order will only be dispatched when payment has been received. Therefore we advise to transfer payment as soon as possible.
Your order will be accompanied by the necessary documents for your bookkeeping and customs clearing. Your order will always leave here in mint condition and will be properly packed for transport.
Please take into account we are not responsible for possible delays of the shipment once it has been dispatched. If your delivery has been delayed, we will contact you and try to help you as much as we can.
All orders will be accompanied by the necessary documents for bookkeeping and customs clearance. Invoices will be added to the shipment.
We manufacture custom bags––within the parameters of our equipment (minimum order 20 000). Please contact us to discuss the possibilities.
Minimum order quantity is 1000 per bag type, for custom made bags, the minimum order quantity is 20.000 pcs. For the Microbox, one carton per product type with same filter type, see individual Microbox product pages to find out how many units fit into a carton.