Veldeken 29, 9850 Deinze, Belgium

Tel: +32 9 280 09 80
Email: info@saco2.com
(new customers, please use form below)
We’re open Monday – Friday, 8 a.m. – 4:00 p.m.
Warehouse closes 1:00 p.m. on Fridays

For Americas please email fam@saco2.com

Q&A

Please read these Q&A before sending us a message.

What happens after I request a quote?

After you requested a quote online we send you a confirmation mail with a proforma invoice. This can take a few days. When you OK this pro forma invoice with its shipping quote, we send you a secure credit card (CC) payment link (or you can transfer the funds to our bank account, our bank details are printed at the bottom of each pro forma invoice.)

If we have your ordered goods in stock, we send them as soon as we have received payment. If not, we’ll fit your order into our production process. Please be aware that we have a prepayment policy. Your order will only be dispatched when payment has been received. Therefore we advise to transfer payment or pay with the CC link as soon as possible.

Your order will be accompanied by the necessary documents for your bookkeeping and customs clearing. Your order will always leave here in mint condition and will be properly packed for transport.

Please note that we are not responsible for possible delays of the shipment once it has been dispatched. If your delivery has been delayed, we will contact you and try to help you as much as we can.

For our full terms of sale, please download the PDF here.

Why does it always a couple of days before we get a shipping quote?

We shop around for the best possible deal, which can make a big difference in the price you’ll end up paying. We do not mark the shipping price up, so the savings are entirely yours. We try to get prices from at least three different vendors, and their prices fluctuate constantly, not one vendor gives a consistently lower price than another, hence the effort. We are aware that freight prices are high these days and we think this effort is well worth our while. Please take a production period of 6 weeks into account for large orders. To optimize our production and to offer the best price, please inform us of regular orders in the beginning of the year. This will reduce the risk of delays and will ensure a steady flow of Sac O2 products to your facility.

 

Can I organize my own shipping and handling?

Sure you can, we even welcome it, we will still charge some handling and packing fees though. In our experience the savings on your end are minimal––if existing at all.

 

How soon after placing and order can we expect delivery?

The delivery of the shipment depends on multiple factors, to list a few:

  • Urgency of the order
  • Order size
  • Destination
  • Transport of your choosing
  • Speed of payment

Order size: small orders take less time to produce than large orders.

Availability: if we have the requested goods in stock, they can be dispatched within the week. If not, the order will be included in the production schedule and can take up to 6 weeks depending on work load.

Transportation: express shipping by air is faster than sea freight but is also costly. If you opt for air delivery, small orders can leave our warehouse as soon as the next week, if we have them in stock. If the orders are large, it depends on the requested amount and way of delivery. We try to source the best transport for all our customers and take great pride in doing so. Please let us know what you prefer and we’ll act accordingly.

Please take a production period of 6 weeks into account for large orders. To optimize our production and to offer the best price, please inform us of regular orders in the beginning of the year. This will reduce the risk of delays and will ensure a steady flow of Sac O2 products to your facility.

If you opted for sea freight, orders are picked up just before the boat sails, this can take a couple of weeks. Depending on the location of the port of arrival, the sea voyage can take 4 to 6 weeks, and then the goods need to clear customs and be transported by land to their final destination.

Last but not least, prompt payment or transfer upon accepting the pro forma invoice and a CC link will get you in the queue faster. Production can only start when we receive the funds. 

Which payment methods are accepted?

At the bottom of each pro forma invoice you will find our bank information for wire transfers. We do not accept checks or cash.
We can also send you a secure Credit Card payment link.

Do I receive an invoice for my order?

All orders will be accompanied by the necessary documents for bookkeeping and customs clearance. Invoices will be added to the shipment.

Do you make custom bags?

We manufacture custom bags––within the parameters of our equipment (minimum order 20 000). Please contact us to discuss the possibilities.

What is the minimum order?

Minimum order quantity is 1000 per bag type, for custom made bags, the minimum order quantity is 20.000 pcs. For the Microbox, one carton per product type with same filter type, see individual Microbox product pages to find out how many units fit into a carton.

Why do I need an import broker when choosing to have my order shipped by sea?

As your chosen method of shipping is by sea, we need the details of your customs broker. This applies to all customers: Individuals, Partnerships, Corporations, Sole Proprietorships, LLC- partnerships or LLC- corporations.

If you do not yet have a customs broker, our shipping company can recommend one, or you can shop around for one. In any case you will have to give the broker Power Of Attorney (POA) so he/she can file the import papers on your behalf, this involves filling out and signing the POA form. There are fees associated with this paperwork.

Also, all imports are subject to import duties and fees. The customer is responsible for these duties and fees. 

Once you have registered with an import broker the next shipment will be less daunting.

Failure to comply with the appropriate filings before the shipping vessels departs the port of origine can result in hefty fines and/or confiscation of goods. Under no circumstances is Sac O2 responsible for these fines or confiscations. 

 

Send us an email / for quotes please go to your chosen product and click on quote request

Please use the quote request feature on the product pages for product and shipping quotes.
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